Our Commitment to Quality
Learn about our industry-leading warranties.
Industry-Leading Protection & Coverage
We stand behind every installation with comprehensive warranties that go beyond industry standards.
Lifetime Warranty
- •Lifetime guarantee against installation defects
- •Free re-installation if seal fails
- •Nationwide coverage through our partner network
- •Transferable to new vehicle owner
Quality Guarantee
- •DOT-approved glass meeting or exceeding OEM specifications
- •Advanced safety sensor recalibration included
- •100% satisfaction guarantee or we'll make it right
- •Rain test completed before we leave
Industry-Leading Standards
Our warranties exceed industry standards by 300%. While most shops offer 1-year coverage, we provide lifetime protection because we're confident in our work and materials.
What Our Warranty Covers
✓ Covered
- Seal Failures: If your windshield develops a leak at the seal, we'll remove and reinstall it at no charge.
- Installation Defects: Any issues caused by improper installation technique are covered for the life of the glass.
- Stress Cracks from Installation: If a crack develops due to installation-related stress within 30 days, we'll replace the glass.
- Adhesive Failure: If the urethane adhesive fails to maintain proper bonding, we'll correct it immediately.
- Molding and Trim Issues: Loose or improperly fitted moldings installed by our team are covered.
- ADAS Calibration: If recalibration issues arise from our installation, we'll recalibrate at no additional cost.
✗ Not Covered
- Road Damage: Chips, cracks, or breaks caused by rocks, debris, or accidents after installation.
- Vandalism or Theft: Damage resulting from criminal activity or attempted break-ins.
- Improper Use: Damage from pressure washing directly at seals, improper cleaning chemicals, or aftermarket modifications.
- Acts of Nature: Hail damage, falling tree branches, or other weather-related incidents.
- Pre-existing Conditions: Issues with the vehicle body, pinch welds, or frame that existed before installation.
- Glass Defects: Manufacturing defects in the glass itself (covered by manufacturer warranty, which we'll help you navigate).
How to File a Warranty Claim
Contact Us
Call us at 971-317-8376 or email hello@veroautoglass.com. Describe the issue you're experiencing with your installation.
We Inspect
We'll schedule a convenient time to inspect the issue. Most inspections take less than 15 minutes and can be done at your location.
We Fix It
If the issue is covered under warranty, we'll repair or replace at no charge. No paperwork, no hassle, no hidden fees.
Nationwide Coverage
If you're traveling or have moved outside our service area, our warranty is still valid. We partner with certified auto glass shops nationwide who can honor your Vero warranty. Just contact us first, and we'll coordinate the repair with a trusted partner near you.
Frequently Asked Questions
How long does the lifetime warranty last?
Our lifetime warranty covers your installation for as long as you own the vehicle. The warranty is also transferable if you sell the vehicle - just provide the new owner with your original work order.
What if I get a rock chip after installation?
Road damage isn't covered under the installation warranty, but we offer discounted chip repairs for existing customers. Many chips can be repaired for under $50, preventing the need for a full replacement.
Do I need my receipt to file a claim?
No. We keep records of all installations in our system. Just give us your name or phone number, and we can look up your service history instantly.
What makes your warranty better than competitors?
Most auto glass shops offer 1-year warranties with limited coverage. Our lifetime warranty includes seal failures, installation defects, and even ADAS recalibration issues. Plus, we don't require receipts, make you pay upfront, or add bureaucratic hurdles to slow down your claim.